Privacy Notice

This Privacy Notice was last updated on 18 August 2022.

This Privacy Notice explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the service.

The data controller of your personal information is .

Collection of Information: We receive and store information about you such as:

• your name, email address, address or postal code, payment method(s), telephone number, and other identifiers you might use (such as an in-game name). We collect this information in several ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;
• details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
• information collected via the use of cookies, web beacons and other technologies.

Use of Information: We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts to process your registration, your orders and your payments, and to communicate with you.

Non-Disclosure of Information: We will not disclose your personal information to third parties, other than where legally required, as described below:

• Legal Necessity: We may disclose and otherwise use your personal and other information where we reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, (d) protect against harm to the rights, property or safety of , its users or the public, as required or permitted by law, and/or (e) where it is necessary to provide you with the Services, e.g. disclosing information to payment processing services.
• Business Transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Notice.

Whenever in the course of disclosing information we transfer personal information to other countries, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

Your Information and Rights: You can request to: (i) access to your personal information; (ii) correct or update out-of-date or inaccurate personal information we hold about you; (iii) deletion of a portion or the entirety of the personal information that we hold about you; and (iv) object to restrict or limit the use of your Personal Information.

You can do all of this by visiting the "My Account" area on our Site or by contacting our Privacy Team / Data Protection Officer by using the contact form in our Help Center. Where the law provides, you may also send queries to your local data protection authority.

If you are a resident of the United Kingdom, be advised that we will maintain and treat your data in accordance with the laws of the United Kingdom. We advise that you direct any questions or complaints regarding your rights to the UK Information Commissioner's Office.

For other requests, or if you have any other questions regarding our privacy practices, please contact us using the contact form in the Help Center.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Notice. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

COOKIES NOTICE

A "cookie" is a small data file which is transferred to your computer’s hard drive. We use cookie technology to make your use of our Site and our Services more convenient and to support our internal business purposes. For more information on our use of cookies and other tracking mechanisms.

How Do We Use Cookies? We use cookies (and the information they collect e.g., your IP address, browser type, operating system, content viewed) to make your use of our Site and Services more convenient for you and to ensure the overall functionality of the Site and Service in the following ways:

• Essential Cookies: Are used to tailor your unique user experience as you direct e.g., we will recognise the type of membership you have and grant you access to the appropriate content;
• Performance Cookies: Are used to monitor, audit, research and report on the use of the Site and Service and analyse how the Site and Service are accessed. These cookies help Us manage and improve the Site and Service;
• Functionality Cookies: Are used to provide you with the most user-friendly online experience; they remember the choices you make, such as language preferences, sign-in information and other customisable features of the Site and Service; they also remember the kind of content you have enjoyed so that we can provide you with more of the same.

It is important for you to note that our Site and Service may use technology such as web beacons, web bugs or clear GIFs to track and analyse non-personally identifiable usage information and to compile statistical information about our users (e.g., their IP address, browser type, internet service provider) in order to improve the Site's quality and to support our business.

You should also be aware that We allow certain service providers to place cookies and similar technologies on the Site and Service for similar purposes to those listed above, including the collection of information regarding users’ online activities in order to provide them with advertising based on their interests.

Our Site and Service may also use HTML5 localStorage technology to enhance your user experience. This technology operates in the same manner as cookies technology and therefore is used by Us to collect and store information as well as configure your experience in the same ways outlined above.

How Can You Manage Your Cookie Preferences? Most web browsers, by default, are configured to accept cookies; you can, however, configure your browser to alert you every time a cookie is offered, therefore giving you the option of whether to accept it. You may also configure your browser to block all cookies from a specific domain or all domains.

You can, therefore, use and visit our Site with cookies disabled, but you will not automatically be recognised by the Site and Service upon re-visiting and will not have the benefit of a customised user experience. Moreover, should you configure your browser to not accept any cookies, you may experience difficulties concerning the overall functionality of the Site and Service.

The Use of Other Tracking Mechanisms. Our Site may use technology such as web beacons, web bugs or clear GIFs to track and analyse non-personally identifiable usage information and to compile statistical information about our Users (e.g., their IP address, browser type, internet service provider etc.) in order to improve the Site's quality and to support our business. We also use HTML5 localStorage technology to enhance your user experience. This technology operates in the same fashion as cookie technology and therefore we will use this mechanism to collect and store information as well as configure your experience in the same ways outlined above.

How We Protect Your Personal Information. We take the protection of your Personal Information seriously and we endeavour to take all reasonable measures to protect any information we collect, use, store or disclose. Where possible we have implemented technological and organisational procedures designed to protect our integrity and security, and to ensure the appropriate use of your Personal Information. These procedures are proportionate to the nature, sensitivity and format of the personal information collected, used, stored or disclosed by us.

Our users in the European Economic Area ("EEA") and European Union ("EU") should be aware that some companies we work with to provide our Services operate outside the EEA. We only let that happen if we are satisfied with their levels of security. So, keep in mind that when you give us Personal Information it could be transferred, stored or processed in a location outside the EEA or EU.

Transfer of Data. We maintain servers in various locations worldwide and therefore your information may be processed in a jurisdiction different from the one in which you live. We comply with data protection laws in all applicable jurisdictions and provide equal protections to all information.

Retention of Your Information. Any Personal Information given to us will only be held for as long as legally required or permitted and in accordance with the following measures. We will only retain your Personal Information for as long as necessary for us to provide you with our Services or have a legitimate reason to keep it.

Data Protection Officer

If you have any questions pertaining to the collection, use and storage of your Personal Information or any questions relative to this Privacy Notice, you can contact us by using the contact form in our Help Center.